Whilst I maintain a small stock of the most popular items, typically each purchase is a personal selection and is made-to-order. I will usually be able to dispatch within 10 working days. If there is a delay for any other reason I will contact you and keep you informed. You will then receive confirmation by email once your purchase has been dispatched.
Your order will be sent by An Post tracked as standard. This service requires a signature on delivery. I myself absorb a percentage of the postage costs and am happy to offer tracked postage at €5 for customers in Ireland and at €10 for the rest of the world.
Delivery times for international orders will vary. Non-EU parcels require a customs form to be attached. Please be aware that international customers may be required to pay custom duties and we are unable to provide details of what these charges may be.
Every possible care will be taken to ensure that your print arrives safely, and is Shipped in protective packaging to prevent damage during transportation. but if there has been damage caused in transit please Contact Us within 5 calendar days of receiving your order.
If you have changed your mind, then please Contact Us within 14 calendar days to organise its return and a refund or replacement. You will need to return your print in perfect condition and in its original packaging. Return postage costs can only be refunded if the item was faulty or the incorrect item was sent.
Gift messages can be handwritten on a gift tag and items sent to the gift recipient’s address at your request.
Every possible care will be taken to ensure that your product arrives safely, but if there has been damage caused in transit please Contact Us within 5 calendar days of receiving your order.
If you have changed your mind, then please Contact Us within 14 calendar days to organise its return and a refund or replacement. You will need to return your jewellery in perfect condition and in its original packaging.
Return postage costs can only be refunded if the item was faulty or the incorrect item was sent.
I am be unable to provide refunds or replacements where damage has been caused by accident, neglect or misuse.
I strongly recommend that you return your item using tracked delivery, I will be unable to refund items lost in transit where they are not insured in transit.
Custom orders or commissions (i.e. those made to a requested size not generally listed on the website or with personalisation) may not be eligible for refund or exchange.
If you should receive an item that is defective, damaged or not what you ordered, please Contact Us within 5 working days and provide an image of the damaged goods. I will help you resolve any issues as quickly as possible by replacing the item and arrange for you to return the faulty item to us by post. Should this occur, we will cover additional delivery costs and re-arrange delivery of a new replacement item. We will confirm the return address in writing, once you have contacted us about the fault.
LATE AND LOST DELIVERIES
If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to locate it with An Post.
International delivery - When items are sent to another country, your parcel is handled by more than one postal service. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks.
Items not received but tracked as being delivered - This frequently happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. You can check the signature of the person that has signed for the parcel, by entering your tracking number on the An Post website. Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address.
Sue Nelson Artist cannot be held responsible for goods that are lost or delayed in transit.